Terms & Conditions

Effective Date: April 2, 2026.

Company: Candy96 (“we,” “our,” or “us”).

Email for Support: [email protected].

1. Introduction

Welcome to Candy96, an online entertainment and gaming platform designed for users located in Australia. These Terms and Conditions (“Terms”) form a binding agreement between Candy96 and any person (“you,” “player,” or “user”) who uses our services, accesses our platform, or participates in any game or promotional activity provided by Candy96.

By registering, logging in, or using the Candy96 website or related mobile applications, you confirm that you have fully read, understood, and agreed to these Terms. If you do not accept them, you must immediately stop using the website and its services.

Candy96 reserves the right to amend, update, or modify these Terms at any time to reflect changes in our operations, policies, or applicable Australian laws. Any modifications will take effect once published on the website, and continued use of our services implies acceptance of the updated version.

2. Legal Eligibility

You must be at least 18 years old and legally permitted to participate in online gambling under Australian law and the laws applicable in your jurisdiction.
You confirm that you are not a resident of a restricted region or using methods such as VPNs to bypass territorial restrictions.
Candy96 reserves the right to conduct identity verification and age checks. Failure to provide valid verification documents may result in account suspension or closure.
It is your responsibility to ensure that gambling online is legal in your current jurisdiction. Candy96 and its affiliates bear no responsibility for any legal consequences arising from access or activity within prohibited regions.

3. Account Registration

To participate in any game or service offered by Candy96, you must create a registered account.

You agree to provide accurate, complete, and current information during registration.
Account duplication is strictly prohibited. Only one account per individual is permitted.
You must maintain confidentiality of your login details. Candy96 will not be liable for losses caused by unauthorized account use if you fail to secure your credentials.
Any accounts found to contain false information, duplicate records, or fraudulent activity may be terminated, and all winnings voided.

Candy96 reserves the right to refuse or close an account at its discretion and without obligation to provide reasons if a violation or risk to compliance is identified.

4. Responsible Gambling

Candy96 promotes a safe and responsible gambling environment. We urge all players to treat gaming as entertainment rather than a means of income.

Set personal limits on deposits, wagers, and playing time.
Avoid gambling under the influence of alcohol, medication, or emotional distress.
Players may request self-exclusion or temporary account suspension by contacting [email protected].
For external assistance, players are encouraged to reach out to Australian support organizations such as Gambling Help Online or Lifeline Australia.

Candy96 may establish betting limits or deny participation to players showing signs of excessive risk, in line with Australian Responsible Gambling Codes of Practice.

5. Deposits and Withdrawals

All financial transactions are processed in Australian Dollars (AUD) unless stated otherwise.

Deposits:

Deposits can be made using approved payment methods listed on the platform.
Minimum and maximum deposit limits may vary according to the payment type.
Deposits must be made using funds belonging to you; third-party funding is not permitted.

Withdrawals:

Withdrawal requests are subject to identity verification and anti-money laundering procedures under Australia’s Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF Act).
Candy96 aims to process withdrawal requests within a reasonable period, subject to internal review and validation.
Only winnings derived from legitimate gameplay may be withdrawn. Any suspected misuse, collusion, or fraud may result in withheld funds and account closure.

Candy96 reserves the right to limit withdrawal frequency, apply processing fees (where necessary), or require additional documentation under Australian financial compliance rules.

6. Game Rules and Fair Play

All games available on Candy96 are designed to offer fair outcomes and random results certified by independent testing laboratories.

Player Obligations:

Players must familiarize themselves with individual game rules before playing.
The outcome of each game session is determined by random number generation (RNG) or pre-defined algorithms verified for fairness.
Attempts to manipulate or exploit any technical vulnerability, software bug, or feature for personal gain will lead to permanent exclusion.

Candy96 reserves the right to suspend or cancel a game round if a technical fault or system error occurs. Any affected bets may be refunded at our discretion, ensuring compliance with fair trading standards under Australian Consumer Law.

7. Promotions and Bonuses

Candy96 may provide promotional offers, free spins, loyalty rewards, and welcome bonuses.

Each bonus or promotion is governed by separate terms of eligibility, wagering requirements, and expiry dates, clearly stated on the offer page.
Promotions cannot be transferred, sold, or exchanged for cash except as explicitly allowed.
Candy96 reserves the right to cancel or amend promotions if necessary to prevent misuse or ensure legal compliance.
Bonus abuse, such as using more than one account or violating promotional limits, will result in forfeited winnings and blocked accounts.

All promotional decisions made by Candy96 are final and binding.

8. Player Verification (KYC)

Under Australian financial and gambling laws, all operators must follow Know Your Customer (KYC) and AML/CTF obligations.

During verification:

You may be required to provide proof of identity (passport or driver’s licence), proof of address (utility bill or bank statement), and evidence of payment ownership.
Failure to provide valid documents within the requested timeframe may result in account suspension or withheld withdrawals.
Candy96 securely stores verification data in compliance with the Privacy Act 1988 (Cth).

We employ modern encryption and data protection technologies to prevent unauthorized access or misuse of your personal information.

9. Privacy Policy

Candy96 is committed to protecting your privacy. Personal information is collected solely for identity verification, account management, and provision of gaming services.

By using our platform, you consent to the collection and use of personal data in accordance with our Privacy Policy, which aligns with Australian Privacy Principles (APPs).

Data may be shared with regulatory authorities or payment processors only when legally required for compliance or fraud prevention. Players may request access or correction of their personal data by contacting [email protected].

10. Intellectual Property

All content displayed on Candy96 — including text, graphics, software, game interfaces, logos, trademarks, and multimedia elements — is the exclusive property of Candy96 or its licensed providers.

You may use such materials solely for personal entertainment via our platform.
Copying, reproducing, or redistributing website content without prior written consent is strictly prohibited.
Violations of intellectual property rights may lead to legal proceedings under Australian Copyright Act 1968 (Cth).

11. Prohibited Activities

The following actions are strictly forbidden on Candy96:

Use of automated bots or software for gambling.
Collusion or sharing account information with other users for monetary advantage.
Attempting to reverse-engineer or alter platform software.
Engaging in activities that infringe Australian laws, including money laundering, underage gambling, or fraud.
Posting unlawful, defamatory, or inappropriate content on chat or communication features.

Any confirmed violation grants Candy96 the right to suspend the account, void winnings, or report the incident to appropriate authorities.

12. Security and Technical Integrity

Candy96 applies industry-grade encryption, SSL protocols, and real-time monitoring to protect user data and game integrity.

However, players acknowledge that online connectivity may be subject to interruptions or external network issues beyond our control. Candy96 will not be responsible for technical failures caused by third-party internet service providers, software incompatibility, or device malfunction.

In cases of system malfunction or improper display, Candy96 may void bets or credit adjustments linked to the technical error to maintain fairness.

13. Dispute Resolution

Candy96 values transparency and ethical operation. If you believe an error has occurred, please contact [email protected] with all relevant details.

Complaints are reviewed promptly by our Customer Support team and, if necessary, escalated to independent dispute arbitration.
Decisions will be based on system records and applicable Australian laws.
If unsatisfied, players may refer disputes to authorized Australian regulatory bodies or independent gambling mediation services.

All Candy96 decisions regarding gameplay records or promotions will remain final unless proven otherwise through legal arbitration.

14. Limitation of Liability

Candy96 provides gaming services “as is” for entertainment purposes. While we strive to ensure uninterrupted and fair gameplay, we cannot guarantee absolute accuracy or fault-free performance.

We are not liable for:

Losses or damages arising from player misuse, telecommunication failures, or unauthorized access.
Any indirect, incidental, or consequential damages related to winnings, lost profits, or gameplay interruption.

Candy96’s maximum liability, under any circumstance, shall not exceed the total sum of deposits made in the last 90 days by the affected player. This limitation complies with principles under the Australian Consumer Law concerning reasonable liability limits in digital entertainment services.

15. Suspension and Termination

Candy96 may suspend or permanently close an account if:

The player violates these Terms or local laws.
Fraudulent or unethical behavior is detected.
Required verification documents are not provided within reasonable timeframes.
There are credible security or regulatory concerns.

Players may voluntarily close their account by contacting support. Upon closure, Candy96 will return any cleared balance (excluding promotional credits) if no outstanding verification or compliance issues exist.

16. Compliance with Australian Gambling Law

Candy96 operates under strict adherence to Australian gambling legislation, including:

The Interactive Gambling Act 2001 (Cth) governing online gambling activities.
The Australian Consumer Law addressing fair and transparent business practices.
State and Territory licensing frameworks, ensuring local regulatory alignment.

Players understand that gambling laws may vary across Australian states and jurisdictions. Candy96’s services are targeted exclusively to players in regions where online casino participation is legally permitted.

17. Force Majeure

Candy96 shall not be held accountable for failure to perform its obligations during events beyond reasonable control, including but not limited to: natural disasters, government restrictions, cybersecurity breaches, strikes, or global network outages.

During such events, Candy96 reserves the right to suspend games, delay withdrawals, or modify operational timelines until normal service resumes.

18. Governing Law and Jurisdiction

These Terms are governed by, and construed under, the laws of Australia and relevant State or Territory jurisdiction where the user resides.

Disputes shall be settled under Australian arbitration frameworks. By using Candy96, you consent to the exclusive jurisdiction of Australian courts for matters arising under these Terms.

19. Contact and Support

For inquiries, account assistance, or responsible gambling advice, you can reach Candy96 through:

Email: [email protected].

Operating Hours: 24/7 Online.

Languages Available:

Candy96 aims to respond to all inquiries promptly and fairly.

20. Entire Agreement

These Terms constitute the full understanding between Candy96 and the player, superseding all prior communications regarding gaming access, bonuses, and promotions.

Should any clause of these Terms be deemed invalid or unenforceable, the remaining provisions will continue in full effect.

Continued use of Candy96’s services confirms your acceptance of these Terms and your acknowledgment of the inherent risks and responsibilities associated with online gambling.

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